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Customer enquiries: [email protected]
Wholesale enquiries: [email protected]
What’s my order status?
If you have a account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, domestic shipping is free!
The style/size/color I want is out of stock. When will you be restocking?
VANILLASAND comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
I am between sizes, what size do you recommend?
Please refer to our size guide for general measurements. Our Portuguese and Brazilian designs are rather smaller than bigger in comparison to international sizing guidelines, so go for a size up! If you need assistance, please email us for any additional help.
Do you provide hemming services?
Yes! We provide complimentary hemming for our clothing. We want them to fit perfectly, so we’ll happily hem them to your desired length, provided it doesn’t alter the original design intent (for example, we can’t make maxi skirts into mini skirts, but we can take your stirrup clothes up a notch). Restrictions may apply based on style. Here’s how it works: send in the items that you want hemmed and contact us. Please note that we do not overtake any shipping costs.
Do you offer any discounts for first-time buyers?
We offer 10% off for first-time buyers with WELCOME10.
Do you have any questions for us?
Get in touch with our team, we are more than happy to help! You can contact us via e-mail or through our social media: Facebook, Instagram and LinkedIn. We offer support in English, Portuguese and German.
Join the Vanilla Sand family now for 5% off Your First Order!