Privacy Policy
At Vanilla Sand, we’re committed to protecting and respecting your privacy.
This policy explains when and why we collect personal information about people, who visit our website or order from us. It also explains how we use it and keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Vanilla Sand UG, Hegaustrasse 25, 76199 Karlsruhe, Germany.
How do we collect information from you?
What type of information is collected from you?
How is your information used?
To help us identify you and any accounts you hold with us.
Process orders that you have submitted.
Notify you when orders have been dispatched.
Notify you to confirm any problems with your order.
Notify you with regards to a competition you may have entered with us.
To provide customer care, including responding to your requests if you contact us with a query.
To administer accounts, process payments and keep track of billing and payments.
Seek your views or comments on the services we provide.
Notify you of changes to our services.
Send you communications which you have requested and that may be of interest to you. These may include information about products, newsletters and appeals.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected] or by unsubscribing.
How can you access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please message us by email: [email protected] or update your profile.
You have the right to ask for a copy of the information Vanilla Sand holds about you.
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with SHA-256 with RSA Encryption.
When you are on a secure page, a padlock icon will appear (usually in the web browsers address bar), which you can click on to get security information.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
Use of ‘cookies’
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information
Review of this policy
We keep this Policy under regular review. This Policy was last updated in January 2021.
