Easy Returns & Exchanges
Vanilla Sand Return Policy. We gladly accept returns but no later than 14 days from the date of receipt. To keep the option to return, items must be returned new, unused, and with all Vanilla Sand tags to:
Vanilla Sand, Hegaustrasse 25, 76199 Karlsruhe, Germany.
Please message your order no. and tracking no. to [email protected]
Just as we have received and accepted your return, all successfully returned items will be credited to a voucher, less any taxes or import duties incurred. The original shipping charges will not be refunded.
Please note that the voucher can be used on any items incl. sales items.
We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent. Please note that all sales items are final sale and will not be accepted for return or refund.
Please contact our team at [email protected] if you have any questions regarding a delivery or a return/refund.
Vanilla Sand created the finest ocean-friendly swimwear in town! Handmade, sustainable and ethically made in Portugal and Brazil. Visit the About page to learn more about our mission. Shop now!