Express Carbon-free (1-7 Business Days): Calculated at checkout. Free with orders over 200€+
Taxes, duties and international processing collected at checkout. Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
All orders placed Monday – Friday before 2pm EST ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (World Oceam Day / Summer Sale) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
We use DHL Express for all international shipments. Average total transit time is 1-7 business days. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Taxes, duties and international processing will be assessed and collected at checkout.
Please ensure to provide a shipping address that DHL Express is capable of delivering to. We will not be liable if DHL is unable to make delivery to the shipping address provided.
To lookup the status of your order, log in to your VANILLASAND account. Under your Account Dashboard, you will find all of your recent orders. Click the “View Order” link to the right of the order you wish to track.
You can view order details and track your order by clicking the “Track Your Order” link.